Refund policy

(Tailored for a custom / make-to-order brand)

- Made-to-Order Sales

Because our garments are made-to-order specifically for each customer, we generally do not offer refunds or exchanges for change of mind or incorrect size selections made by the customer. Please consult our Size Guide carefully before placing an order.

- Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect:

Provide your contact number along with clear photos or an unboxing video showing the issue.

Upon verification, we will arrange for a replacement or store credit at no additional cost to you.

- Order Cancellations

Orders can only be canceled within 12 hours of placement. Once production or fabric cutting has begun, cancellations cannot be processed.